Hi Team,I am currently in the process of revising our policy, process, and procedure document related to Service Catalogue and Request Management, with a focus on utilizing ServiceNow as our ITSM tool.Would it be possible for someone to share a link ...
Hi all!I want to ask for your insights.In the article form, I have:custom List field referencing assetscustom Choice field that contains various classes (e.g., Software, Hardware)I want to grant read access to the article based on the selection of th...
I have a number of records that are supposed to use a flow I created but I'm not seeing the corresponding executions on the flow.The records are extended from the task table for a custom application, and the flow walks it through the process. The tri...
Hi everyone,I need help creating a form in ServiceNow with the following requirements:Variable 1: Single-line text inputVariable 2: Single-line text inputVariable 3: Single-line text inputVariable 4: Yes/No selectionThe goal is that if Variable 4 is ...
Hi, all, I have a process flow with 7 steps. The Choice list is set where the value = the label and the sequences are correct. The Process flow formatters are also set up very simply - for each name, the state needs to match the label. When we create...
We would like to test against User Criteria definitions in the condition of a business rule, UI action, client script, etc.Is there a way to script to test against User Criteria definitions and return true or false?
We have Test Catalog Item "Order a Laptop" -> were a reference field "Requested For" - "sys_user". Field 1: Requester --> Satisfies specific User Criteria' Filed 2: Requester For --> We need a filter for the users only who satisfy the user criteria...
Hi, everyone.I am facing a simple problem that is giving me a big headache.I am trying to change the color of the banner for the instance. At first, I tried using the UI16 Config, but it didn’t work. So, I configured a theme:{ "base": {}, ...
HI everyone. I preinstalled all the necessary plugins to work with Universal Request. After this Universal Request list menu is visible in the action list menu on Agent Workspace by default.And now I'm trying to display Universal Request list menu to...
Hi Everyone In smart assessment, I want to get scores of questions from that particular section and multiply those scores to get final impact rating. I am trying to do it by Automate response script but unable to access score column in it. Please kin...
I’m currently decommissioning a form and need to delete all its related objects, such as scripts, workflows, REST messages, etc. For Script Includes that are used by actions in my flow, is there a way to check which flows are using a particular Scrip...
Is there any way to evaluate whether a user meets a user criteria inside code (Such as a custom Script Include)?I have found GlideappCatalogItem & GlideappCategory that can evaluate if something's visible, but they're java classes so I can't see what...
Can anyone tell me whether it is possible to use wiki markup to reference images attached to a KM article?Use case - I'd like to simplify some of the formatting of our KB articles by limiting options to those available through wiki (as opposed to HTM...
I have almost 500 reports built over the last 5 years, and maybe 20 dashboards created for many other people with sometimes a ton of tabs and reports on each tab. So I'm very familiar with the process. I have a request to duplicate a dashboard I cre...
Hello Everyone,is somebody using process automation and playbook with their service portal?We currently have catalog items, with flows that trigger actions/tasks etc.We are thinking about using Process Automation Designer/Playbook but not sure how th...
