Error : MISSING_MATCHING_ATTRIBUTES in Payload
I am facing below error while discovering a Storage Device in ServiceNow. I am attaching the error logs along with this post. Please help resolve this issue.
Forum Posts
How to Translate the annotation in Service Portal based on user's language
Hi All,Can anyone please help on how to translate the annotations used in Service Portal to be displayed based on user's language.As of now it is being displayed only in English and below is the html code.<sp-editable-field data-toggle="tooltip" titl...
Cert Audit Result Archiving
Good day, I have seen many articles and questions out in the various communities about archiving large tables but have not found a truly helpful reference, more than likely I may have not come across it yet. Like so many, we are archiving our Cert Au...
Add Anchor tags in flow designer (Integration between servicenow and Docusign)
Hi, i have a question related to Anchor tags.I'm currently working on the integration between Servicenow and Docusign. The client told us that want that the employee should put the signature at the bottom of each page of the document.Now i would like...
Unvoluntary Offset of data in multiple dataset graph due to data missing in the beginning of dataset
Hello!I have a problem. I want to layer statistics from incidents year over year on weekly basis. I have thus used Gregorian Calendar and trend the time series over Created per week. I have got stuck on a problem...on the blue line (last year) data s...
Chat Transfer to Queue with mandatory skills
Hi, Looking to use quick action Transfer to queue to route to a different queue that has mandatory skills. The current issue is when a chat is accepted. If that queue has a mandatory skill condition to route to available agents. When accepting agent ...
Record not retaining data
Can anyone suggest why data that I am entering in my tab is not retaining after saving as shown in the video below attached.
Resolved! Why don't be able to change new dashboard on Admin Home?
Check Env: PAD Ver. Washington I added new dashboard on Admin Home.But I can't change new dashboard and edit it. Please let me know if this is a bug or specification.
Issue with Catalog Item Request Remaining Active Despite Closed State
Hello Everyone,I recently built a catalog item that does not require any human interaction. However, I am facing an issue where the request still shows as "Active" even though its state is set to "Closed."After running the script tracer, I found that...
Group Approvals still triggering even though we cancel RITM using Cancel RITM button
Hi I have 3 group approvals (It's a workflow) after submitting the request am approving the 1st Group approval and 2nd group approval is triggering and then I cancelled the RITM using the button Cancel RITM after this whats happening is 2nd level gr...
Making Knowledge Articles Available for Non-ITIL Users in a Domain-Separated Instance
Hi all, In a domain-separated instance, I need to make a knowledge base and its articles accessible for non-itil users. Would anyone know the best way to approach this while still respecting the domain separation structure? Thank you in advance!Regin...
Create a flow for Incident automation
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 business hrsThen update the incident state to InProgress & add...
How to Implement Document Management in ServiceNow for File Storage Similar to Google Drive?
Hi everyone,I'm currently working on a project where I need to implement document management in ServiceNow. The goal is to create a storage solution where users can upload, delete, and update different types of files, similar to Google Drive.Could an...
Not able to trigger the Subflow from UI Action
Not able to trigger the subflow from UI Action and getting blow errorerror : Error triggering subflow: com.snc.process_flow.exception.ProcessAutomationException: Invalid GlideRecord input format found here is code : var lib = 'UI Action';var func = '...
how to limit the character on the multi line text catalog variable?
Hi,how to limit the character on the multi line text catalog variable?