CC in the email notification not working

[Shanthi10]

I have written  an email script to show a specific email address in CC of emails.

1. I have tried writing gliderecord in the mail script and make the CC in the emails calling the ${mail_script:Add_CC} in notifications

var user = new GlideRecord('sys_user');
user.addQuery("sys_id",'SYS_ID of the user record');
user.query();
while (user.next()) {
email.addAddress('cc', user.email, user.getDisplayValue());

2. I have hard coded the email address and tried adding email address in CC of emails using

email.addAddress("cc", "Email address", "Name");.

Both the results are working for me when I verified in the email logs but when I verified the notifications in outlook, they have received with out setting CC and it is blank.

Need help on how to resolve this issue.

[Shanthi10]

Sorry for the late response. It worked. Thank you for the help.