How do you remove a plug-in that is installed?
I have installed the Managed Documents Plug-in and now want to remove this plug-in from the instance. How do you remove a plug-in that is installed?
Forum Posts
Where can I find a list of the all variable types in ServiceNow?
Select Box, HTML and List Collector are a few variable types in ServiceNow. How many exist? Where can I find a list of the all variable types in ServiceNow?
I can't see the "Manage Company Learning Credits" menu option
Hey Team.I got given administrator access including the Learning Credit Manager and Training Manager roles but When I try to access "Manage Company Learning Credits" I don't see the option. According to the training video I should see this: But when...
Schedule in Change Request
What is the use of Schedule in Change Request ? Like if I select a time interval then the authorized person has to add change within that time limit only ? What if he/she doesn't apply change in that time interval ? Will there be any warning message ...
SMS Limitation
Hi, SMS Notifications ( SMS Alternate field in Notifications) has a limitation of 140 char https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569. For priority1 incidents, we want to add meeting details along with incident de...
In transfrom map , if the colease field is empty for multiple records , in source table the records gets updated. We have checked this to true , 'Create new record on empty coalesce fields' on transform map.Can i know how the records with empty colea
In transfrom map , if the colease field is empty for multiple records , in source table the records gets updated. We have checked this to true , 'Create new record on empty coalesce fields' on transform map. Can i know how the records with empty cole...
Resolved! How to hide a widget when it is empty and show if it has a result?
I have a widget that when there is no scheduled maintenance, it brings me a message, but I need to make a change, it is necessary to hide it when there is no scheduled maintenance, instead of showing a message. Today is like this: HTML <div ng-if="...
Configuration item not visible for some users in incident and change forms
Users are able to select CI in prod, but it is not visible in a test environment for incident/change forms. But as an admin, I can see these CIs in forms on test and prod. Prod is Rome and test is Sandiego. Is anything changed in Sandiego that could...
How to give field type as time in service portal record producer form
Hi, I have created a table , which has 2 fields of type as time as shown from the table i have created the record producer , so when i open the form in service portal , the field type as date/ time is shown for these particular fields. so I want t...
Resolved! Attachment - make read-only or disable to edit
Hi, how to make attachment to read-only or not-editable? Table name: sn_hr_core_case_talent_management
Resolved! Trying to call script include from reference qualifier but not getting the correct groups in the catalog item
Hi, I have requirement that there is one catalog item with two variables User and Group. User is of single line text variable and group is reference type variable. When I click on group search icon, it should display list of only those groups of whic...
Resolved! ATF - Check if the end user can add a comment in Service Portal
Hi, In our system, we make the comment box available for our clients in the service portal when an incident is not closed yet. When the incident is updated into closed status, the comment box becomes unavailable. This is done with ACL write permissio...
Resolved! What would make a user unable to see the "Add Card" option on their VTB?
I have a user who created a VTB and cannot see the "add card" button in any of the lanes. She can see the option on other boards and other people can see it on her board. I haven't been able to find any option where it could be toggled on or off. S...
Resolved! Hi all, i have to add list view of table in portal. but it should not be contain options to create new record from portal. So the portal should only show the list of all records and when clicked it should open the record. is it possible Team????
The table of records i used here is from custom table under scoped application.
Resolved! Make visible variable in RITM only if Approval is granted
Hello, Could yo help on below issue ? I have to make visible variable in RITM only if below requirements will be passed: For example, for variable1 If [Variable2]= No AND [Variable3]= No OR If [Variable2]= Yes OR [Variable3]= Yes, AND requir...
