Change the name of the Custom Application which is Already published in the store

[Dinesh L]

Hi all,

We have published an App in ServiceNow Store, But now there is a requirement to change the name of the App.

Is it possible to change the App Name which is already published in store ?

[Dr Atul G- LNG]

Hi @Dinesh L 

https://www.servicenow.com/community/itsm-forum/how-to-change-application-name/td-p/828577

https://www.servicenow.com/community/developer-forum/how-to-rename-published-app-name-when-new-next-...

https://www.servicenow.com/community/developer-forum/scope-name-can-i-rename-the-scope-application-n...

[Ehab Pilloor]

Hi @Dinesh L ,

Once a record is associated with an application, it cannot be changed. You will need to recreate it (and related records) in the global scope.

I don't make the recommendation lightly as it can have disastrous effects. You may want to consider the manual recreation approach. This can be done a bit quicker by exporting the record (and related list records) to XML, then CAREFULLY editing the XML to replace the application name and sys_id replaced by global, then removing the original records and importing the updated XML file.

If you choose this method, I highly recommend testing the import on a separate instance (e.g. get a free personal developer instance from developer.servicenow.com) before removing the old one. 

If you found this reply useful, please mark it as solution/helpful.

Thanks and Regards,

Ehab Pilloor

[Amit Verma]

Hi @Dinesh L 

Do you want to change the display name of the application on store or you want to change the application name in the application record ?

Thanks & Regards

Amit Verma

[Dr Atul G- LNG]

Hi @Dinesh L