CI and knowledge article

[Tony Collins]

In Geneva, I was hoping to enable a user that is on a CI form like application to see the 'related' knowledge articles via a related lists AND have the ability to add new knowledge articles from the CI form.   Basically, adding the new button in the related list of knowledge articles.....  

I've read several articles and viewed videos on one to many and many to many tables, but so far, it is not working.

If I am editing a knowledge article, I can relate the knowledge article to a CI and it works fine.

[snowtech1]

You could add a related list on the ci form for the 'm2m_kb_ci' table

If interested to create a macro to display attached article, you could add a 'glidelist' type field on the CI form, referencing knowledge articles.

A business rule to parse out the sysid's of the articles and create entries on the 'm2m_kb_ci' table.

[Tony Collins]

        Please see the below screenshot.   To my knowledge, I have a related list of knowledge articles.   I am attempting to place a 'New' button in the related list.....

[snowtech1]

Under right click option of the related tab, select list control check if 'Omit New Button' is true.

If not it must be an acl isue, where create access, is not granted to the m2m table

[Tony Collins]

Thanks.   I had explored both of those areas and so far, I've been unable to get the 'New' button to appear....   I'll keep digging...