Client Script not working on Portal

[Jeannette2]

I have a Client Script that works on Desktop but not the Portal.  I have tried it by setting UI Type to All and to Mobile / Service Portal.

I have also setup 2 Catalog Data Definitions that does the same thing as the Script but again it works on Desktop but not Portal.

Has anyone come across this?  Myself and a colleague have tried and looked at everything possible but still can't get it to work.

[Ankur Bawiskar]

Hi,

share the client script and script include code if you are using Ajax

share screenshots of form as well.

Regards
Ankur

[Jeannette2]

[Ankur Bawiskar · Accepted solution]

Hi,

GlideRecord won't work on portal and hence it's not working.

please use onChange with getReference callback and it will work in Native + Portal

function onChange(control, oldValue, newValue, isLoading) {
	if (isLoading) {
		return;
	}

	if(newValue == ''){
		g_form.clearValue('team');
		g_form.clearValue('department');
	}

	if(oldValue != newValue)
		var ref = g_form.getReference('name_of_new_starter', callBackMethod);
}

function callBackMethod(ref){
	if(ref.department)
		g_form.setValue('team',ref.department);

	if(ref.title)
		g_form.setValue('department', ref.title);

}

regards
Ankur

[Jeannette2]

Ankur thank you so much!