Cloned SC Category Page Doesn't Work Even With no Changes Made

Josh Johnson · ‎08-29-2023

I'm attempting to make a custom SC Category Page for our Service Portal. When I clone the base SC Category Page, the clone says "You do not have permission to see this category" even though I haven't made any changes. I don't see any dependencies or templates in the OOB SC Category Page so IDK why it immediately breaks. SC Category Page is a part of the Global scope and so is my clone. Any idea what's going wrong?

Josh Johnson · ‎09-05-2023

Apparently, it's an issue with the preview. After cloning, I had turned on the preview so I could observe the changes I was attempting, and only ever saw that error. When I go and put the cloned widget on the actual Portal, it looks normal. I made the incorrect assumption that the preview would be the same as the Portal since that's been my experience with other widgets so far.

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kalaiselvi Ravi · ‎08-30-2023

{{{{"You do not have permission to see this category}}}

From the above response ,I guess it might looks like you do not have appropriate "Role" to make changes with it.

Can You please check the Role??

Josh Johnson · ‎08-31-2023

I'm the System Admin for the instance.

Josh Johnson · ‎08-31-2023

To clarify, the clone is successful and I don't run into permissions issues. That error is when I have added it to a catalog page just like I would with the OOB SC Category Page. The exact Clone of it throws that error when viewed on a page.

kalaiselvi Ravi · ‎09-05-2023

Can U please share the screenshot of it...still it's not works good.....