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Condition of inbound action - email.direct

Kifrez
Kilo Guru

Hi ,

Could you please help with inbound action if user is not in user table?

I have inbound action that would like to process if coming from certain email address.

I put in condition the below condition but it keeps skipping the rule.

email.direct.toLowerCase().indexOf('user@domain.com.au') != -1;

find_real_file.png

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi,

Try this condition in condition field.

email.origemail.indexOf("user@domain.com.au") != -1

 

Thanks!

Sagar Pagar

The world works with ServiceNow

View solution in original post

1 REPLY 1

Sagar Pagar
Tera Patron

Hi,

Try this condition in condition field.

email.origemail.indexOf("user@domain.com.au") != -1

 

Thanks!

Sagar Pagar

The world works with ServiceNow