Content_Admin Access

[Brandon S_]

We are looking to allow people to edit some content blocks (HTML Pages, iFrame, ETC) on some dashboards. We see that we need to use the group content_admin, but we are not certain if this will over extend permissions. I looked around but was unable to find exactly what that role grants. Can anyone link, or explain? Thanks!

[Allen Andreas · Accepted solution]

Hi,

content_admin is associated with the Content Management Application and would allow these types of abiltiies:

• Can read, write, and configure all elements of the Content Management Application

Does this sound excessive to you? If so, you may want to address this per the use case instead of with a role that gives too much.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Brandon S_]

Thanks for the elegant reply Allen. I am always learning more ServiceNow everyday. Is there an easy way to directly provide access to the simple content blocks only? I assume we could make our own custom role that we could use to provide access to just editing these items? Any tips?

I greatly appreciate your time, and responses! Thank you.

[Chris D]

If you haven't figured this out already, you'd just need to add ACLs (i.e. itil read/write) for the content_block_static table. It's been done successfully before (see below) - and perhaps now that the Content Management System application is obsolete/deprecated in favor of Portals, I don't see any harm in opening up this table.

Static HTML Content Block for all roles - Analytics, Intelligence, and Reporting - Question - Servic...