Create Email Notification Between 9h and 18h

Skydev22 · ‎04-02-2025

Hello community i need te create a notification that get triggered only between 9h and 18h when incident record is created is there any solution for this?

Thanks!

Ankur Bawiskar · ‎04-02-2025

@Skydev22

not possible directly with notification create/update checkbox

You can use after update business rule and use gs.eventQueueScheduled() and trigger it the next day at 9am.

In that business rule check if the current date/time (france) is between that 9am to 6pm, if yes then use gs.eventQueue(), if not then in eventQueueScheduled() you can inform system when this event should be processed.

so in your business rule determine the next working day and set the start time as 9am and then use that

eventQueueScheduled(String name, Object instance, String parm1, String parm2, Object expiration)

Find next business day

Get next business day (date/time - based on schedule)

"Next business day" calculates two business days if the start time is on weekends, holidays, or befo...

I believe I have answered your question and you can enhance it further from here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎04-02-2025

Hi @Skydev22

Add these conditions:

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Robert H · ‎04-02-2025

Hello @Skydev22 ,

Is your company/client operating in different places of the world that have different time zones?

If so then they would first need to decide which timezone that 9 - 18h requirement should apply to. Because 9AM in India would be around midnight for someone in the USA, for example.

Regards,

Robert

Skydev22 · ‎04-02-2025

@Robert H i want to do it on delegations not incident sorry timezone france

Robert H · ‎04-02-2025

Hello @Skydev22 ,

First off, I would really like to understand that business requirement. Why would you want a notification to be sent when a Delegation is created, but only when it is created between the 9th and 18th hour in France? Or are you referring to the time set in the Starts or Ends field of the delegation itself?

Regards,

Robert