How do you set the default knowledge base for new articles? Even though I have migrated to Knowledgev3 and deactivated the 'Knowledge' knowledge base, when a user clicks the 'Create New' in the app navigator or 'New' UI action from the list view, kb_knowledge_base is populated with 'Knowledge'. It does not appear in the list when you click the magnifier icon, but I'm finding users are leaving this part out and publishing articles into the old knowledge base.
Cheers,
Tim
Hi Tim
That is very unusual. On an out-of-the-box Instance there is a default value set for the Knowledge Base [kb_knowledge_base] field. It is "dfc19531bf2021003f07e2c1ac0739ab". This is the sys_id for the Knowledge Knowledge Base. You can change this value or if it's not there you can add it in. To do this you can right-click on the field while viewing a KB Article and select Configure Dictionary
You will be taken to the dictionary entry for this field, where you can navigate to the Default Value section/tab and change the value
I hope this helps.
Hi Tim
That is very unusual. On an out-of-the-box Instance there is a default value set for the Knowledge Base [kb_knowledge_base] field. It is "dfc19531bf2021003f07e2c1ac0739ab". This is the sys_id for the Knowledge Knowledge Base. You can change this value or if it's not there you can add it in. To do this you can right-click on the field while viewing a KB Article and select Configure Dictionary
You will be taken to the dictionary entry for this field, where you can navigate to the Default Value section/tab and change the value
I hope this helps.
