Disable suggesting: What is this suggesting feature?

hanaphouse
Giga Guru

I have checked the OOB Knowledge Base and there is this option called: "Disabled suggesting".


What is this suggesting feature by the way?

1 ACCEPTED SOLUTION

Harsh Vardhan
Giga Patron

Hi Charlespalma,



Disable suggesting : if you checked this check box then you will not be able able to put any suggestion on the knowledge article.


'Flag Article': "It appears on knowledge article if you unchecked the "Disable suggesting".


If you click on Flag Article then you will be able to give suggestion on knowledge article.




Please refer the below link and check the section 3.1


http://wiki.servicenow.com/index.php?title=Using_Knowledge#gsc.tab=0



Thanks,


Harshvardhan



PS: Hit like, Helpful or Correct depending on the impact of the response



View solution in original post

3 REPLIES 3

Deepak Kumar5
Kilo Sage

Harsh Vardhan
Giga Patron

Hi Charlespalma,



Disable suggesting : if you checked this check box then you will not be able able to put any suggestion on the knowledge article.


'Flag Article': "It appears on knowledge article if you unchecked the "Disable suggesting".


If you click on Flag Article then you will be able to give suggestion on knowledge article.




Please refer the below link and check the section 3.1


http://wiki.servicenow.com/index.php?title=Using_Knowledge#gsc.tab=0



Thanks,


Harshvardhan



PS: Hit like, Helpful or Correct depending on the impact of the response



Michael QCKM
Tera Guru

Is there any future where SN will list the relationship between Suggesting and Flagging?
In a billion lifetimes, I would NEVER have thought to look at the Knowledge Base Suggestion Field to remove the KCS ability to Flag an article.