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Resolved! Hyperlinks in inbound emails

When an inbound email reaches the Production instance, an Inbound Action will read the email headers, body, etc. and fill out an initial record. For my instances, any text within the body of the email is transferred to the Description field of the re...

dbrown008 by Kilo Contributor
  • 1575 Views
  • 1 replies
  • 1 helpfuls

Resolved! Override a default value

We have an 'Impact' field on our Incident form that defaults to 'Moderate' for all submitted tickets.  How can I override this value for tickets that are submitted with a Category of 'Network'?  We would like tickets with this category to be 'High' p...

smithro by Tera Guru
  • 2239 Views
  • 2 replies
  • 0 helpfuls

Resolved! Select Box value not showing on RITM/TASK

I currently have a select box variable with no actual "choices" defined. On the catalog item (submission) form, a catalog client script dynamically adds options when the page loads. Once the form is submitted, the database stores the selected text va...

Resolved! Use of Workflow and Workflow state

Dear all, I am learning nfrom scratch the Service now platform as I am totaly new for it. I come to a point about workflow process for exemple in an order processing task. At one point of the Self pack fundamental training a chapter is explaining Wor...

wakespirit by Kilo Guru
  • 1933 Views
  • 3 replies
  • 0 helpfuls

Dynamic URL in 'Annotation' on a form

Hi, thereI have an URL in an 'Annotation' on a form, which opens another web site in a new window/tab. I wish to append a parameter to the URL so that it opens the target web site with a string in a search field on that site automatically. Here below...

ABR Website Link.png
leonverster by Kilo Contributor
  • 5033 Views
  • 4 replies
  • 3 helpfuls

Resolved! Close GlideModal from Angular/SP Page within it

Hello everyone, the constellation I am trying to make working is the following:  - I have a UI Action in the backend UI say to report time worked on INC - in the GlideModal of the UI Action I open the SP page in the iFrame - I need to close the Glide...

yevgeniypro by Tera Contributor
  • 1783 Views
  • 2 replies
  • 5 helpfuls

Dealing with email replies

We have an issue were INC are created for every replied to email, and is creating multiple tickets for the same issue.   Our clients do not send emails strictly to ServiceNow but its redirected from a ServiceDesk Email account on Exchange.   Our clie...

quentin_cobb by Kilo Contributor
  • 8026 Views
  • 9 replies
  • 0 helpfuls

Resolved! Field not visible when impersonating.

Hi, I have a reference field (Reporting code) in my custom table(Relocation) which is visible in admin role. When I am impersonating it to other user, the field is invisible. I have attached the screen-shot of the field for reference. Can someone ple...

Alok21 by Giga Expert
  • 1536 Views
  • 4 replies
  • 2 helpfuls

Resolved! Add preview field to the 'Edit Members' form

A screenshot will say a thousand words... I get to the screen below via the Change Request > Affected CIs related list. What I would like to do is add an extra field to the highlighted section below (because sometimes the default information is not s...

find_real_file.png
adrianps by Kilo Expert
  • 1410 Views
  • 4 replies
  • 0 helpfuls

Clone Roles

Hello, I need to clone admin role to get the exact cloned_role with the same caracteristics of admin role. Have you any ideas please ?  Thank you.

moncef by Tera Contributor
  • 1372 Views
  • 4 replies
  • 1 helpfuls