We have been using ServiceNow for about a year and a half. We have request, incident and change. I'm wanting to revamp the service catalog (request) and update it to become more standard. When it was originally setup almost everything was set up with...
We are in the process of implementing ServiceNow and I was wondering what types of roles you have in your organization to maintain the applications. For example, I will play the admin role who will do all of the maintenance. There is a business a...
Hi, Is thir a way to relate one Knowledge Article to another? We have created a tab called "Related Knowledge Articles" which have the Edit and New buttons in the Related list. When I select the "New" from Article "X" it creates an Article "Y" and...
We're currently working on a servicenow project involving customization of a category and subcategory field on "kb_knowledge" table to store data instead of using the OOB category field(OOB category field is required not visible when select the speci...
Hi everyone,We have been having some issues with trying to filter our search results based on a custom field with a drop down that we call "Audience" which contains "Internal to Group" (we have another field called "Knowledge Group" which is essentia...
I am trying to restrict the Ui action button only to certain groupsgs.getUser().isMemberOf('group1'&&'group2') this doesn't work
Hi,I want to add a confirmation pop-up after clicking on the below Submit button in catalog item page. Please let me know how can I achieve it?Thanks,Vimal
Is there a way to get the current catalog item's category using catalog client script?. Thanks in advance.
Hello All,How the IT Help Desk Ticket automation works in Servicenow?Is there any workflow diagram?
I wanted to know if you can set the max row count for a Knowledge Base list to 100? I know you can set it as a personalize per person but that makes all the list to max 100. Thanks
I tried to enable a Plugin in my Dev environment while having an update set open.It didn't record any changes.Is a plugin something that I can just turn on in live without using Update sets at all? Or did I miss something?Thanks!
Hi Community,I am struggling to get an approval email to include the options for the catalog request items.I found: http://wiki.servicenow.com/?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items <mail_script> template.print("Summary o...
Hi all,I'm curious if anyone has ventured into using Knowledge to somehow house a glossary of terms. If so, it would be helpful to hear about how you've structured things -- whether you're, say, committing all terms to a single knowledge article vs. ...
Hi guys,I am trying to export large amounts of data (> 500,000 rows) from service now, in particular, the metric_instance_list table as csv's. This data is to be pulled by a daily cron-job to populate another application which is reporting on these m...
Hello all,I am looking for direction on how to create a simple page where a user either enters in an asset tag number or scans one of our asset barcodes and clicks a button (presumably called Search) and based upon the asset tag # they are redirected...
