Resolved! Approval Summarizer edit
Hello, We would like to edit Approval Summarizer(Formatter) to remove the description field. How can this be done? Thank You, Chad Wilhelm
Forum Posts
Update custom activity in a workflow
Hi,I have a lot of custom PowerShell activities in my workflow. The problem is the activities in my workflow don't update to the new version when I update the custom activities themselves. Is there a way to replace an old version with the new one wit...
Difference between Tags and Keywords on Knowledge Form
Hi There, I'm new to ServiceNow learning and trying to understand Knowledge Management Module. I see on Knowledge Form, we have the option of Tags and Keywords, and want to understand the difference of two for what purpose they are used in Knowle...
FIeld message is not showing up in service portal but working in ITIL view
Hello, I have written a catalog client script to display a field message below a label variable and is working as expected in ITL view but for some reason it is not working in portal. I have set the UI type to all in client also but not able to figu...
Resolved! Normalize user company information
I'm looking for a solution to poorly entered company data for users. We have lots of variations of corporate company names (we have many companies) so that we can get better reporting. I've looked at the normalization plugin but I'm not sure it can d...
How to set a specific view to a role in Create new incident
Hi, I created role called "moto" i have given create.none and create * acl's for incident table. Now i want this user to see this the moto view when when he clicks create new incident. I have written a view rule for this it works for existing records...
Resolved! Upload zip file with Attachment service-now.com/api/now/attachment/file not working.
I have a issue with upload zip file. The API Attachement /api/now/attachment/file uploaded the file to ServiceNow. After that, the content-type of this file appear like this example: "multipart/form-data; boundary=---------------------8d5fbb014e709f7...
Resolved! Certain Fields on Parent Table Not Available on Child Table
I have a custom, scoped table that extends Task [task]. Most of the fields from Task are available - Assignment group, Assigned to, Subject, Description, etc. - but there are also a handful that are not available. It is a mix of both system- and user...
Resolved! View attachment records
When I navigate to "sys_attachment.list" it gives me a list view that has one clickable column for each record. When I click on the link, it just downloads the attachment. Is there a way to view the record page for an attachment? My end goal is to cr...
Orchestration powershell activity returning "Access to path denied" for file creation on local host
Hi all, I've created a custom PowerShell activity with a simple purpose of saving a txt file on the server, where MID server resides. I'm using the MID server credentials and I've tested the PowerShell command locally: New-Item -path $path -Name $f...
Resolved! Limit number of records to display
Is there any settings where I can restrict number of records displayed in a list view? I can restrict by adding a filter condition at a module but this is not what I am looking. Some setting on sys properties which will limit the records to display o...
Resolved! SAML Logout Response 'Status' validation failed
trying to work with a sso provider (okta) using the Multiprovider SSO in servicenow on a DEV instance newly upgraded to Kingston Testing Connection results: SAML Logout Response 'Status' validation failed Failed to validate logout response status. Ex...
Business Rules Honoring ACLs?
I have a fun one here. We have a business rule that assists with an auto-assignment process that we have on the Incident table (and a few others). As a part of this process, this business rule runs a glideaggregate to the incident table and determin...
How to stop article attachments from displaying in search results if Display Attachments is not selected
We've found that article attachments are displaying in search results (both from Global search and Knowledge search fields. The problem is that if the Display Attachments box is not selected on the article, we don't really want people opening the att...
Resolved! Finding all Priority: 1 Incidents
Hi all,New to the forum, I work for an IT services company and recently switched to SNOW.We have a basic view, I guess Database View, Reports, etc are missing (saw posts about solutions using those).All I can do is run a filter for Incidents.Would yo...
