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‎11-04-2016 03:33 PM
I have checked the OOB Knowledge Base and there is this option called: "Disabled suggesting".
What is this suggesting feature by the way?
Solved! Go to Solution.

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‎11-05-2016 05:13 AM
Hi Charlespalma,
Disable suggesting : if you checked this check box then you will not be able able to put any suggestion on the knowledge article.
'Flag Article': "It appears on knowledge article if you unchecked the "Disable suggesting".
If you click on Flag Article then you will be able to give suggestion on knowledge article.
Please refer the below link and check the section 3.1
http://wiki.servicenow.com/index.php?title=Using_Knowledge#gsc.tab=0
Thanks,
Harshvardhan
PS: Hit like, Helpful or Correct depending on the impact of the response

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‎11-04-2016 11:50 PM

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‎11-05-2016 05:13 AM
Hi Charlespalma,
Disable suggesting : if you checked this check box then you will not be able able to put any suggestion on the knowledge article.
'Flag Article': "It appears on knowledge article if you unchecked the "Disable suggesting".
If you click on Flag Article then you will be able to give suggestion on knowledge article.
Please refer the below link and check the section 3.1
http://wiki.servicenow.com/index.php?title=Using_Knowledge#gsc.tab=0
Thanks,
Harshvardhan
PS: Hit like, Helpful or Correct depending on the impact of the response
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‎02-10-2022 02:18 PM
Is there any future where SN will list the relationship between Suggesting and Flagging?
In a billion lifetimes, I would NEVER have thought to look at the Knowledge Base Suggestion Field to remove the KCS ability to Flag an article.