Display RITM number under My Requests

Brian Lancaster · ‎08-12-2016

Under Self service we have a My Requests menu option. After the user click on the request number it would display all the RITM numbers associated with that request.

Now after upgrading to Helsinki the RITM number are no longer visible. How can we get this back?

Pradeep Sharma · ‎08-12-2016

Hi Brian,

Here are the steps to get it back.

Go to Service catalog->Maintain cart layouts->Search for order status screen.

Now open the order status screen record and set "Request Item Number Column" to true.

Reference :

Configuring Cart Layouts - ServiceNow Wiki

View solution in original post

jbauguess · ‎08-12-2016

Find the system property 'glide.sc.checkout.request.number'. Make sure it's set to true.

https://your-instance.service-now.com/nav_to.do?uri=sys_ui_page.do?sys_id=988e5075c0a80027004c16fe09... is the UI page that is the checkout page. The reference to that property is in line 116 in mine. If it's false, line 158 will not execute, so number will not show.