Flow Designer - getting user who triggered the flow

Mroland773
Kilo Contributor

‎02-23-2023 05:57 PM

I'm creating a flow where when a service request is made its triggered the flow. How can I get the user who requested the item from the service catalog in the flow?

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Soeren Maucher
Mega Sage

‎02-26-2023 05:57 AM

Hello @Mroland773, 

 

in the Flow that is triggered by the Requested Item you can access all variables from the Requested Item. Out of the box there you find the "Opened by" field where the user is references which has created the requested item. You can access this value on the side via the requested item object and then use it in any flow action. In the following screenshot I have created a flow variable of name user, which I will set to the user who has created the Requested Item.

SoerenMaucher_0-1677419758141.png

There is also the "Requested for" field which you could use, depending on your requirement. 

I hope this helped. If yes, I would appreciate if you could mark this answer as "correct solution". Thank you!

Greetings,

Sören