Flow Designer: How can I jump back to a previous step within the flow

[Lukas16]

Hello everybody,

I've got a question regarding flow designer.

I'm creating a flow for a catalog item. At a certain point of the process, the RITM might go back to the state "work in progess" which was dealt with earlier in the flow. So now I want to jump back to that particular earlier step to continue the flow from that step again. Is there any possibility to archieve this matter? At least within a script step it should be possible I assume? btw, I apparently can't archieve that by using "Do the following until" because between certain steps I have actions like "button clicks" which I don't execute within the flow.

Here is a simplified example of what I'd like to do:

Step 1: Wait Until record state changes to „open“

Step 2: Do the following…

Step 3: Wait Until record state changes to „work in progress“

Step 4: Do the following…

Record State changes back to „open“

Step 5: Jump back to step 2

I appreciate every kind of help, thanks in advance 🙂

Greetings

Lukas

[Community Alums]

Presumably there is a step 6? How does it ever get there if step 5 is waiting for it to be open again?

Could you break up the work? Have a flow with a trigger of state changes to open (for every update) and includes steps 2, 3 and 4

Another flow could pick up from whatever occurs rather than going back to open

So you would enter this flow anytime the state open is reached and exit after step 4

If record goes back to open, flow is triggered again.

[Lukas16]

Hey Mark, thanks for your answer 🙂

So yes, there is a step 6 of course. Basically, the matter is that on the RITM form I have a "complaint" button which appears after the state of the RITM reaches "Closed complete". By clicking this button, the RITM state goes back to "open" and the flow should start again from that position. So after the RITM reaches "closed complete" again, the button reappears so that the user always has the opportunity to press that complaint button and set the flow back to that particular point.

[Miguel de Le_n]

Hi Lukas!

Could you resolve this scenario?

Thanks in advance!