Functionality of "This helped" button ?

[Shanmuga Raj]

Hi all,

Can anyone tell me where "this helped" button functionality has been used.

I've searched in ui action and ui macros, but i didnt able to find where this functions has been written.

Please help me on this . Thanks in advance

[Jaspal Singh]

Hi Shanmuga,

'This Helped' when clicked adds a record below 2 tables.

1.Relevant Document [cxs_relevant_doc]

2. Relevant Document Detail [cxs_rel_doc_detail]

Also, can you check for UI Macro:cxs_result_kb_knowledge once. Also, you can look for UI Macros & then filter by XML contains cxs_action.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Shanmuga Raj]

Hi jaspal,

Thanks ! will check it. 

Whether i can that button on different page.? i

Regards,

Raj

[Jaspal Singh]

Yes, you can but you will have to ensure that you use the UI Macro script for the button in UI page, Form or any other script.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Shanmuga Raj]

Hi,

i had requirement like the below scenario.

Example: 
From an INC, type 'Outlook' in the short description
Open the first knowledge article
scroll down that knowledge article until you see a link to another knowledge article
click that link ( you are now viewing a different KB than the one you originally opened from the INC)
But "This helped" button was visible on one you originally opened from the INC but it is not visible on one which I click a link in the kb to another KB

I need "This helped" button on every page which i opened through incident.

Can you help me how to implement that this helped button on view article page.

i found that kb_view_common_header_toolbar macro is used for that. going forward i need to add the this helped button too. i have tried in so many ways nothing works

thanks,

raj