Get Catalog Variables Flow Designer Action Issue

[Rob Bushrod]

Hi,

I am trying to use flow designer to create a catalog item and then once that item has had a variable updated, take that new value and update the trigger record.

The scenario is that the Service Delivery team will review Breached SLAs in ServiceNow and then mark that Task SLA record as Mitigated, Breached etc. and then give a reason, this can then be reported on back to the customer a lot more easily.

Catalog item is generated correctly, RITM number is then added to the task sla record, I then wait for the variable to be updated by checking that a field on the requested item form goes true. This is where I then get the issue. I have tried both of the following; get the catalog variabes using the Requested Item from the create catalog item step (error is 'is not valid record') and to use the look up record to try and match the sys_id of the value on the trigger task sla record with the requested item table (error is 'No record found'). 

I found the following https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995166 but when checking in my instance both rules have not been touched.

Any theories or help would be greatly appreciated. 

Rob

[Ankur Bawiskar]

Hi,

Share your flow steps screenshots.

Regards
Ankur

[Rob Bushrod]

Hi,

Here is the overall flow

Step 1

Step 2

Step 3

Step 4

Step 5

Thanks,

Rob

[Ankur Bawiskar]

Hi,

So you want to wait for the variable to be updated by checking that a field on the requested item form goes true

check this link for solution

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002825

Regards
Ankur

[Rob Bushrod]

Hi,

Yes I do want to wait for that but the issue is slightly different to the scenario in the link you gave. I am creating the catalog item within the flow rather than the flow being triggered by an item being created.

I have added in a step to look up the record and get an error of No record found, which is confusing as the wait for condition is met and that is referring back to the item that was created.

I have used the above and also just Sys ID is 1.Requested Item. I have also tried looking for number but again no luck.

Thanks,

Rob