Getting error while creating CI record :

Aditya1204
Tera Contributor

‎03-21-2024 04:07 AM

while creating the records in CI, getting below error. we did not see support group field there. to fill itci record.png

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2 REPLIES 2

Brian Bouchard
Mega Sage

‎03-21-2024 04:10 AM

 If there is a data policy making that field mandatory and you want to manually create CIs, you will need to update the form to add the support_group field to the form so you can set it.

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-21-2024 04:14 AM

Hi @Aditya1204 

 

You need to fill the support group as well, if that is not available on form, please get it on form, via Configure - Form Layout. 

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