Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software?
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12-16-2018 08:59 AM
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software? If so, what web services / APIs were available?
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02-01-2022 11:42 AM
Any progress in this endeavor? I'm willing to collaborate and contribute my API and Python skills.
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02-03-2022 01:59 PM
I don't know what version our C-Cure software currently is but it looks to be like C-Cure 9000 could still be installed on SQL from a ServiceNow perspective here's what we did:
- Created a read only account to access CCure SQL database
- Created JDBC Data Sources that connected to various C-Cure tables tables to store needed data
- Scheduled the data loads (daily, however this could be more run more frequently)
- Developed various reports, workflows and tasks per requirements
We didn't need 'real' time access and this gave us visibility into the C-Cure data. It was built many years ago. So I hope this gives you at least one integration starting point that works.
if I were to build it starting today, I would also consider using flow designer w/ integration hub (paid) and use a custom action with JDBC steps to solve. Depending on available APIs for C-Cure you might also be able to use REST/Powershell/SOAP action steps (ihub) or an outbound REST Message to execute commands from ServiceNow into C-Cure. I have used these methods to automate other tasks.
Good Luck! I am interested to see how this turns out as well.
Marc
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02-03-2022 02:17 PM
Thank you very much, Marc! That is very helpful, I wholeheartedly appreciate your inputs. I didn't start working on it yet. Thanks to your suggestions, I now have two methods to achieve the goal: SQL and API. I'll try the API route first and report back. I'm totally new to ServiceNow, I have to learn how to pull API data into ServiceNow. I have a lot of experience with similar workflows (REST/PowerShell/SOAP/Python/Bash), this hopefully isn't too time consuming.
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11-02-2022 01:58 PM
Moe,
Did you get the integration with C-Cure and SNOW to work? We are considering this as well.
