hi i want to move my record producer created in service catalog to service portal for better ui

[Shilpi Sharma2]

Hi,

I want to move my record producer created in service catalog to service portal for better ui 

or 

how to create  record producer in service portal

[mattmm · Accepted solution]

Hi shilpi,

• Go to the Service Portal Configuraiton from your menu and choose designer.
• Find the page you want to add your record producer to and click on it.
• Once on that page you can create a container and add an 'iconlink' widget to that container from the widget list on the left.
• Click on the edit pen icon in the top right corner of that icon widget and it will take you to your instance options.

Choose

Type: URL

HREF/URL: see below

Your HREF/URL will be a few things using this as an example- <portal suffix>?id=sc_cat_item&sys_id=<sysid>

so if your portal is http://portal@service-now.com/sp and your sys id for your existing record producer is 12345678900987654321

then your HREF/URL would be: sp?id=sc_cat_item&sys_id=12345678900987654321

Title: Whatever title you would like it to display in your portal

Short Description :  This will come under the Title in smaller font.

You can play with the other settings to find a design you prefer.

When you then click on this link it will take you straight to your Record Producer.

Let me know how you go?

[Shilpi Sharma2]

HI,

Thanks for your reply it helps me. I also want to know can i create record producer in service portal so that its look and feel can be attractive.

[mattmm]

You are somewhat governed by the OOB widgets, instances and pages on that, but there is absolutely nothing stopping you creating your own but you'd have to write the client and server side java script, HTML and CSS to match. I've found a great way to customise is to clone an existing widget and have a play around. Be mindful though that the more you replace OOB widgets the more hassles you may have when upgrading.

[jxsaxton421]

I like this and it works, but is there a way to not use the icon link widget? The idea being that the user goes to a page and all they see is the record producer, they don't have to click a button to make it appear. Just trying to see if there is a workaround.