hi i want to move my record producer created in service catalog to service portal for better ui

Shilpi Sharma2 · ‎10-04-2018

Hi,

I want to move my record producer created in service catalog to service portal for better ui

or

how to create record producer in service portal

mattmm · ‎10-05-2018

Hi shilpi,

Go to the Service Portal Configuraiton from your menu and choose designer.
Find the page you want to add your record producer to and click on it.
Once on that page you can create a container and add an 'iconlink' widget to that container from the widget list on the left.
Click on the edit pen icon in the top right corner of that icon widget and it will take you to your instance options.

Choose

Type: URL

HREF/URL: see below

Your HREF/URL will be a few things using this as an example- <portal suffix>?id=sc_cat_item&sys_id=<sysid>

so if your portal is http://portal@service-now.com/sp and your sys id for your existing record producer is 12345678900987654321

then your HREF/URL would be: sp?id=sc_cat_item&sys_id=12345678900987654321

Title: Whatever title you would like it to display in your portal

Short Description : This will come under the Title in smaller font.

You can play with the other settings to find a design you prefer.

When you then click on this link it will take you straight to your Record Producer.

Let me know how you go?

View solution in original post

CapaJC · ‎01-10-2019

I haven't thoroughly tested this, but you can embed a widget and provide options:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/c_NestedWidgets.html

So, for example, putting this in a new widget's HTML Template will show the OOB "Create Incident" record producer (replace the sys_id value w/ your RP's sys_id:

<div>
  <widget id="widget-sc-cat-item-v2" options='{"sys_id": "3f1dd0320a0a0b99000a53f7604a2ef9"}'></widget>
</div>

Then add your new widget to a page, and it should just work.