Hide Knowledge Bases

josephtucker
Giga Contributor

Is it possible to hide the visibility of the Knowledge Bases from the Knowledge Base home page based on roles or other conditions?

1 ACCEPTED SOLUTION

Chuck Tomasi
Tera Patron

Yes. There is a related list at the bottom of the knowledge base definition labeled "Can Read". This is a list of user criteria that you can define based on roles and other criteria.



find_real_file.png



User Criteria - ServiceNow Wiki


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4 REPLIES 4

Chuck Tomasi
Tera Patron

Yes. There is a related list at the bottom of the knowledge base definition labeled "Can Read". This is a list of user criteria that you can define based on roles and other criteria.



find_real_file.png



User Criteria - ServiceNow Wiki


Doh!
not sure how I missed that. Thanks!!


I almost missed it too. I was looking for a related list called User Criteria.


Hi Chuck,



I need to hide Knowledge bases in "Search Knowledge" area within Incidents but it should visible on the Knowledge Homepage. When I tried with "Can't read user criteria", it got hidden in both Homepage and incident Knowledge Search.



Please assist on it.