Hide Knowledge Bases

[josephtucker]

Is it possible to hide the visibility of the Knowledge Bases from the Knowledge Base home page based on roles or other conditions?

[Chuck Tomasi · Accepted solution]

Yes. There is a related list at the bottom of the knowledge base definition labeled "Can Read". This is a list of user criteria that you can define based on roles and other criteria.

User Criteria - ServiceNow Wiki

[josephtucker]

Doh!
not sure how I missed that. Thanks!!

[Chuck Tomasi]

I almost missed it too. I was looking for a related list called User Criteria.

[vikas22]

Hi Chuck,

I need to hide Knowledge bases in "Search Knowledge" area within Incidents but it should visible on the Knowledge Homepage. When I tried with "Can't read user criteria", it got hidden in both Homepage and incident Knowledge Search.

Please assist on it.