Hide new button from the Service Portal

salu
Mega Guru

Hello Experts,

I want to hide the new button from simple list widget.While clicking in the view all from the widgets it will open up the list and there I need to hide the new button.

Thanks

Saranya

1 ACCEPTED SOLUTION

jesseadams
ServiceNow Employee
ServiceNow Employee

Hi Saranya,


This is an old post so I hope you've found your answer by now.


In case you haven't or somebody else comes across this question it is answered here:


Removing the New button from Service Portal List page



Basically, list control is not available in service portal. The way to do this in the portal is to use the widget instance options to hide the new button.


To do that, add the following to the addition options (JSON format) in the widget instance:



{  


  "show_new" : {  


  "displayValue" : false,  


  "value" : false  


  }  


}


View solution in original post

8 REPLIES 8

Rajesh Mushke
Mega Sage
Mega Sage

Hi salu ,


Its the same settings on the list layout for this table,   Check the Omit New button and save.


Follow this link Configure list controls




Thanks,
Rajashekhar Mushke
Rising star : 2022 - 2024
Community Leader -2018
Connect me on LinkedIn : Rajashekhar Mushke

Hello Rajesh,


It's not working in the portal.I am not able to configure the lay out here.



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jesseadams
ServiceNow Employee
ServiceNow Employee

Hi Saranya,


This is an old post so I hope you've found your answer by now.


In case you haven't or somebody else comes across this question it is answered here:


Removing the New button from Service Portal List page



Basically, list control is not available in service portal. The way to do this in the portal is to use the widget instance options to hide the new button.


To do that, add the following to the addition options (JSON format) in the widget instance:



{  


  "show_new" : {  


  "displayValue" : false,  


  "value" : false  


  }  


}


Thank you


I ready figure it out