07-15-2014 11:25 AM
I would like to use the ton of PDF documents as KB articles without having to download and open the PDF separately.
PDF player inside KB or
Convert the PDF to ??
07-15-2014 01:25 PM
Cory,
I have not actually used this Share file, but Jonathan Jacob, the submitter, is a member of the Community. I'll send him a message and have him provide more information on this discussion.
Britt
07-15-2014 01:27 PM
Thank you!
Cory Miller
Service Now Admin
Lakeland Regional Health System
269-930-1133
07-15-2014 04:20 PM
Hi Cory,
The XML file should be imported and should appear in the 'Retrieved Update Set' module... What version of SN are you using?
07-15-2014 05:26 PM
Got it!
It was at the bottom of the retrieved sets, I was expecting that sorting by loaded would make it current but it has an old date?
Thanks for your help
I think all I do is attach a PDF and it just shows up?
07-15-2014 05:38 PM
Add the Field "PDF list" to the Knowledge form.
The logic behind it is:
-If field is populated with specific attachments, only those will display. Otherwise (if empty) all attached PDFs will be embedded.
