I use the vaSystem.connectToAgent() method call to connect a conversation to an agent. But I am unsure about the nature of this call. I first supposed that it was synchronous, so I thought I could do something like this - gs.info("-----Connecting--...
Appreciate tips on removing the data in the staging table as well as deleting the table as needed.
Hi,I tried moving images of my catalog item from one instance to another using update set but its not working. I checked admin override of ACL with function "getSCAttachmentReadAnswer" and I was able to see it in sys_attachment table. Somehow I captu...
What is the difference between the SOAP action and SOAP endpoint in an outbound SOAP message? Some specific example would be helpful
Hi, I'm working on a Catalog Item to automate adding users to AD group. I have created a list collector in the Catalog Item to select multiple users to be added to the group. I'm looking for a help on how to add this list of users to AD group using I...
I want to invoke a rest service. I would like to see which API is a better option, RestMessageV2 or GlideHTTPRequest.Are there some specific contexts where each of them have better advantages.
Hello,I know that ServiceNow has a Tiny URL plugin that is supposed to shorten URLs, but I'm wondering if there is a way I can feed it a long URL and have it kick out a shortened URL that I can then pass along to someone.Our SharePoint team is going ...
I have a customer that is requesting a field be add to a table to store multiple values, that are not sourced from ServiceNow. Meaning they cannot be stored in another table and reference, the person wants to be able to type them in, but view them as...
Hello All, Based on one condition I have to create one service catalog task and want to attach approval to this task. I don't want to attach approval to the RITM it should be for task. In my case it is not getting attached to this task. Do I need to...
Today I ran across the field "Recorded at" (sys_recorded_at) on the sys_update_xml table. This field is displayed as a normal date/time field but is of type "Counter". From the documentation (https://hi.service-now.com/kb_view.do?sysparm_article=KB07...
We have onboarding form built using Order Guide. This form has a requested for field where the manager puts in his employee name for onboarding. This form when reaches the "Order Confirmation" screen, it pulls the gs.getUser().getID() in the requeste...
I've created a new subflow that I am unabled to test or publish - these options are grayed out. I'm assuming that I've overlooked a required field, but I cant figure out what that is.
Hi All, I want to show i icon in list only for one group members but it is not working. I'm writing below UI script , i icon in list should be visible to "SCS Leaderboard Group" group members and it should be hidden to others, (function() { addAf...
Hi, I am trying to set a dependency on a Variable Set field called Cost Center so it only shows the list of Cost Centers that are available to the requester which matches their Country set against their user profile when they raise a request in the S...
So I am just starting to try and use Flow Designer for integration. We currently use Jenkins as well as ServiceNow. Is there a guide that will walk me through how to call a job or perform a build? I am just looking for a basic guide to get started...
