Hi I'm following the steps to include a custom font (Montserrat) from google fonts here is the article: https://community.servicenow.com/community?id=community_blog&sys_id=c95d2629dbd0dbc01dcaf3231f9619ed And I went to the portals and select my sp...
The situation we have is that we have created Managed Documents for the purpose of controlling versions and publishing approval. We then "linked" these to a Knowledge Article using the Related Links -> Link to Knowledge. on the Managed document page...
Hi I'm running into an issue using GlideStringUtil. I'm getting this error Server JavaScript error Cannot find function base64DecodeAsBytes in object function GlideStringUtil() { [native code, arity=0] it works when I run it in a widget in public, bu...
Hi, I am trying to get a SHA-1 thumbprint of private key in a PKC12 key store. I am finding that my call to GlideCertificateEncryption's method getThumbPrintFromKeystore fails silently and due to the fairly light documentation I cannot tell what is h...
I'm really having a lot of fun learning ServiceNow. It's a great way to refresh my practice as an instructional technologist. Having said that, I'm also pretty frustrated at the moment. I've used many different types of information delivery systems b...
Hmm...when drafting a question, there's no option to choose Kingston as the version, but that's what we're on (for now). Hello!, I'm trying to get an image to pop up in a modal/lightbox on the service portal, but I can't seem to get it to display cor...
Watched the video on the changes to Knowledge in Jakarta. Is there a list anywhere with all the options included in the Advanced Knowledge Plug-in?
Hi People, I need 2 different Service Catalogs, so I thought I just clone the built in "sp" Service Portal. Whats the easiest way to do that? I have seen tha article on hacking 2 service catalogs into one common portal, but I need to think about upgr...
We want to mark outgoing emails from ServiceNow as Private and Confidential. How can we achieve this? I haven't found anything in ServiceNow Docs. We are using ServiceNow email address i.e. XXX@service-now.com.
Hi, I have created a new field on incident form, its a normal date/type field called "callback due date", the only thing customized by me with it, is 2x UI Policy: one to make it mandatory field when status is awaiting, the other to prevent date to ...
what is difference between "Create new record on empty coalesce fields" and "Coalesce empty fields"
I'm looking for a way to combine multiple ticket types into a VTB, which based on the image seen here (from this post) it should be possible. Can anyone confirm this functionality is available in Madrid and point me towards the relevant instructions?...
Hello! Is there a role that gives permission to users to export data from any list/table? Thank you!
I have a workflow which has 2 user approval activities (First Approval and Second Approval), both approval activities are assigned to the same group. I would like to make sure the first approver is removed form the list of approvers for the Second Ap...
I might be missing something completely obvious but I'm trying to understand the GRC workbench but the documents on the wiki don't really explain its usefullness.If you're under risks it mentions upstream and downstream risks. I'm looking at a risk r...