How can you configure manual approvals for request workflows ?

[yna]

Hello,

How can you configure manual approval for request workflows ?

In workflow editor, I see that there is an approval core activity called "Manual approvals".

Do we have to use this ? How does it works ?

My client wants to fill up manually an approver for his request as their are too many specific cases.

There are so many that we cannot create rules for automatic approvals.

Does using core activity "Manual approvals" will help me ?

Thank you in advance for your answers.

Regards,

Y

[Kalaiarasan Pus]

In simple terms, if you add manual workflow activity to the workflow, the workflow will wait at that activity if it find any manual approval related to the request.

If the workflow transition ahead of manual workflow and then you add manual approval to the record, that won't work.

You will need to identify the appropriate place where you can fit this activity meaning in the process, the point where you will no longer accept approvals.

[Chuck Tomasi]

Manual approvals are used when someone puts records in the Approvers related list manually. If the workflow hits a Manual Approval activity, it stops and does as instructed with those manually entered approvers in the related list.

If your requirement is to have someone pick an approver (something that always makes me ask 3 more questions about the data set from which they pick), then a standard "Approval - User" activity should be used and the approver is picked from the data they selected. E.g. ${u_approver} indicates to use the value of the u_approver field - assuming it's a reference to sys_user.

Workflow Concepts - ServiceNow Wiki

Creating a Workflow - ServiceNow Wiki

Using Workflow Activities - ServiceNow Wiki

Approval and Rollback Activities - ServiceNow Wikis      

[johnram]

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here:

Approval and Rollback Activities

Workflow Concepts

Workflow

Workflow Activities

Visit http://docs.servicenow.com for the latest product documentation