How do we set approval for the Request Item
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‎07-11-2017 11:04 PM
Hello All,
I have configured a Service Catalog and designed the work flow accordingly, my requirement is when the SC is submitted then an approval should be triggered to the called id's manager.
Current scenario is when i am submitting the SC the requested for shows as (Caller_id) but in the Request Item its setting the System Administrator, how can we change this to the caller_id?

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‎07-12-2017 04:06 AM
By default requested for is the logged in user .
Can you please login with any other user and verify .
ServiceNow Commnunity MVP -2018 class.

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‎07-12-2017 04:09 AM
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‎07-12-2017 05:57 AM
Tried the way you mentioned still no luck

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‎07-12-2017 06:00 AM
your workflow attached on which table?
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‎07-12-2017 06:26 AM
Its attached on the sc_req_item Table.