How do we set approval for the Request Item

kphule
Kilo Contributor

Hello All,

I have configured a Service Catalog and designed the work flow accordingly, my requirement is when the SC is submitted then an approval should be triggered to the called id's manager.

Current scenario is when i am submitting the SC the requested for shows as (Caller_id) but in the Request Item its setting the System Administrator, how can we change this to the caller_id?

16 REPLIES 16

By default requested for is the logged in user .




Can you   please login with   any other user and verify .


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

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Tried the way you mentioned still no luck


your workflow attached on which table?


Its attached on the sc_req_item Table.