How do you change a knowledge article number?

[Lindsey Parker]

We have a knowledge article in production that somehow has a URL set as the Knowledge Article Number.  Is it possible to change the Number after the KA has been published?

[Brian Lancaster]

The numbers are generated by the system. It would not be a good idea to change it.

[Lindsey Parker]

Yes, but in this case we somehow got a "number" that was not generated by the system but is instead a URL. 

We don't make a practice out of changing knowledge article numbers, but is it possible for this type of situation?

[ajbarnes · Accepted solution]

Greetings Lindsey,

 Edited the number on the KB record, will be protected via an Access Control, making it read only. This would need to be adjusted to allow a user to edit that field. The other option is to have an Admin script the fix 

Open KB record - right click header - copy sys_id

in background script:

var fixNum = new GlideRecord("kb_knowledge");

fixNum.get("paste_sys_id");

fixNum.number = "whatyouwantnumbertobe";

fixNum.update();

Roughly.

[Eric Viets]

Where in ServiceNow would an admin go to run a script like that?