I have a sla defintion for a catalog item. (5 business days) When I submit the request, I see current date populated on "Estimated Deliver Date of Complete Order" and "Delivery Date". I am expecting the sla duration of 5 days calculated and displaye...
I have a requirement to run the business rule logic only once based on a flag. Initially flag will be null and once it its set, business rule should run and when user tried to modify the record again, business rule should not run.
Hi All,While referring Knowledge Article to any incident/problem, how "Attach to incident" button works.When we click on "Attach to incident" than, knowledge article gets attached to incident/problem, I wanted to understand the working of this button...
How to dynamically filter reference field based on integer choice-field on form (sn_customerservice_case)? Objective: To be able to have the custom reference field pointing at kb_knowledge-table dynamically OnChange-triggered and filtered using the k...
Are there other ways to approve request or changes without using the approver license? We are a global organization and it will not be possible to account for all the managers and supervisors as it is around 6K+ users. We are looking at buying fe...
I have a few questions about the CI History Timeline view. Does this view display a change whenever any audited field is updated in the history? Aside from excluding the auditing on the CI fields, is there a way to exclude a specific field from bei...
How can I set a local password for a group of users? If possible, I would like to change the password for all users that haven't login to Service Now, except the ones who already have log in. Do you have any recommendation?
I have a catalog item that has a date variable for "Date of Event". Then I have three date/time variables for Set Up Time, Start Time and End Time. I need a way to a) validate that the date/time field is entered correctly and b) make sure that th...
Hi. I have created a custom table called 'u_stolen_items' that I want to allow anyone to be able to create records on. However, because I have the High Security Settings enabled, I believe this is preventing me from having a 'blank' ACL to allow this...
We recently upgraded to Geneva from Eureka, migrating Knowledge from v2 to v3 has been fairly painless but we want to keep using our customized kb_view_customer UI Page available for a while as it has some custom views and fields that our Service Des...
Hello all, I’m working on fixing a WMIRunner authentication error. I’ve verified that the password for the credential is correct and it is in the domain admins group. I use the "Test credential" link and I get an “Authentication Failed” error. I’v...
Since the groups and group members do not come up in the update set, what is the best way to import the users into the groups in bulk? Also is there a way to automatically set the type field as well for each group?
How to add or remove page from service portal?
Hi, i'm trying to understand if it is possible to set/update sys_created_on and sys_created_by either via TableAPI or glideRecord? I have two use cases. First, we plan to have an external API to do a non-SN authentication&authorization check and then...
Hi Guys, I tried to Send an email from EMAIL REST API. I got the below error message. Here is my Request format Accept:application/jsonContent-Type: application/json {"to":"malaravan@example.com","cc":"phil.hendrie@example.com","subject":"Testing for...
