How do you change a knowledge article number?

Lindsey Parker · ‎03-02-2018

We have a knowledge article in production that somehow has a URL set as the Knowledge Article Number. Is it possible to change the Number after the KA has been published?

ajbarnes · ‎03-06-2018

Greetings Lindsey,

Edited the number on the KB record, will be protected via an Access Control, making it read only. This would need to be adjusted to allow a user to edit that field. The other option is to have an Admin script the fix

Open KB record - right click header - copy sys_id

in background script:

var fixNum = new GlideRecord("kb_knowledge");

fixNum.get("paste_sys_id");

fixNum.number = "whatyouwantnumbertobe";

fixNum.update();

Roughly.

View solution in original post

Lindsey Parker · ‎03-09-2018

I was able to do this by accessing "Fix Scripts" from the navigation panel in the "System Definition" section.

Lindsey Parker · ‎03-09-2018

This worked and was super easy. Thank you so much!

TriWorks · ‎05-20-2021

This post is from some time ago but it was very helpful. I was able to use the script you referenced to update a handful of Knowledge articles that had been imported with duplicate (pre-existing) KB #'s.

My problem now is the Knowledge Summary # no longer matches the Knowledge Article # (so when you search on the 'old' # from the client portal, the article in question still displays in Search results). I need to update the 'summary #' of the article to match the new article #.

I've played with modifying the script from above but it doesn't work and I don't know why.

var fixNum = new GlideRecord("kb_knowledge_summary");
fixNum.get("sysID");
fixNum.number = "newNumber";
fixNum.update();

Clearly I've missed the mark but does anyone have suggestions for my syntax? Thanks!