How do you turn on the ITSM mobile agent app?

[e_wilber]

I'm not sure what I am missing-

For Cases and FSM, I've installed the mobile plugin and it works as-is as soon as the plugin is activated and you log in to the app with a roled user.

For ITSM, I installed the mobile plugin yesterday and tried to sign in with an ITIL user and all I see is "Notifications" in the mobile app and it's empty. I don't see any incident widgents, any work widgets, or anything else on the screen.

Is there another step I need to take in order to turn this on?

[Tony K]

This looks like the issue, I don't see it listed either. The first one is the old one, then the new version from the ServiceNow store.

Can you verify this is showing in your installed plugin list?