How does live update is being done on the record?

[srikanth241]

Hi All,

I want to know how live update is being done on the record, for example if two users opens same record user1 changes the data and saves the record, it automatically reflects in user 2 screen.

I wanted to know how this works in service now.

Can any one let me know the process in the back-end or any supporting documents or links, will help me .

Thanks,

AB.

pradeepksharmactomasiDeveloper CommunityServiceNow Community

[Chuck Tomasi · Accepted solution]

The short answer, Abhay, is that it is built in to the platform. The software team built it a few years ago and it was originally released in Geneva. It's not something that customers have direct access to as it is part of the platform software written at the Java layer.

Also, beginning with Jakarta, if you have List v3 activated, related lists will also reflect live updates as well (one of my favorite new features.)

[srikanth241]

Thanks Chuck