How many ways you can trigger email notification?

manojpanda · ‎11-20-2017

Chuck Tomasi · ‎11-20-2017

When you get down to the technical end of things, there are only two ways to trigger a notification. By record update/insert, or by an event.

WHERE you trigger the event is up to you, but it's going be somewhere in a server side script... UI Action, business rule, workflow script, script include, etc.

Docs: Notifications

Docs: Links to records in email notifications

Docs: Create an event

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Chuck Tomasi · ‎01-02-2020

Triggered means it is tied to a Flow Designer Action Step. This is more recent than the response I gave two years ago (pre-Flow Designer).

See the "Send When" field description about 25% down the page here:

Create an email notification

It has a link to this page:

Notification step

As of this point, I have not experimented with this method of notifications yet, but it sounds interesting (and likely better than embedding your notifications in the Flow.) I'll have to explore.

Dub Myers · ‎01-03-2020

"Triggered" is a notification which is called from a Flow in Flow Designer.

dev115415 · ‎06-04-2023

Hello Chuck How to send multiple values from script include to the email notification. Let us say we have to send 5 to 6 values. Also I am currently using gs.eventQueue()

Thanks

Everett Sheldon · ‎11-08-2021

Hi Chuck,

Can't you just eliminate email notification and notification, and have just a New Event trigger alert communication to the business?

Thanks

Everett

Jaspal Singh · ‎11-20-2017

Hi Manmat,

Notifications can be triggered by below 2 ways

1. Events

2. Directly from Notification module.

Also, you may find link Email Notifications - ServiceNow Wiki helpful.