How many ways you can trigger email notification?

manojpanda
Giga Contributor

How many ways you can trigger email notification?

1 ACCEPTED SOLUTION

Chuck Tomasi
Tera Patron

When you get down to the technical end of things, there are only two ways to trigger a notification. By record update/insert, or by an event.



WHERE you trigger the event is up to you, but it's going be somewhere in a server side script... UI Action, business rule, workflow script, script include, etc.



Docs: Notifications


Docs: Links to records in email notifications


Docs: Create an event


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15 REPLIES 15

Hello Jaspal How to send multiple values from script include to the email notification. Let us say we have to send 5 to 6 values. Also I am currently using gs.eventQueue()

Thanks

Dub Myers
ServiceNow Employee
ServiceNow Employee

1. Record Actions ( e.g. insert/update)

2. Event.

3. Flow designer "Send Notification" step.

Shailesh Bachha
Tera Expert

Hi @manojpanda ,  

There are three ways through which you can trigger email Notification

1) Record inserted / updated

2) Event is fired

3)  Flow designer "Send Notification" 

ilias ryspaev
Tera Contributor

You can trigger email notification by:

  1. trigger conditions
  2. events

RiteshSwarnakar
Giga Guru

Till Utah Release there are 7 different ways I can think of:


1] Manually Send Email from a Record

RiteshSwarnakar_0-1685241034918.png


2] Notification -> Event is fired
3] Notification -> Record inserted or updated
4] Workflow Activity -> Notification
5] Flow Action -> Send Email

6] Flow Action -> Send Notification

7] Using GlideEmailOutbound API (Server-Side)