How to change Author for several knowledge articles?

Erik24 · ‎09-09-2020

Hi,

I wonder how to change author to several knowledge articles without having to do it one by one? Can this be done without customization? I found how to change author on a single article, by adding the author field to the knowledge form (https://hi.service-now.com/kb_view.do?sysparm_article=KB0852951).

Let's say I want to change author on 50 articles at once, if said user has quit or changed role in the company. I would presume this is done from the list view but I can't find the option.

Thankful for any suggestions!

Willem · ‎09-09-2020

Yes, can be done in the list view.

Set the filter to show all articles of that author and then select 'Update All' from the menu:

It will ask to confirm:

Just make sure author is on the default form layout and you should see it:

You can just ignore the mandatory fields and only change author.

The result:

View solution in original post

Stephanie L_ · ‎10-09-2020

I'm not seeing the "Update All" option nor the "Update Selected". How do you access that menu? I right-clicked on any of the columns and don't see that in any of the drop-down menus.

Bill Bonnett · ‎06-24-2021

I don't have it either as a user (even KM Admin). This is all I get.

However, as a platform admin, I do see it:

Blobbo · ‎12-10-2024

Bill is right. You need system admin rights to see the options to update multiple records.
The knowledge_admin role doesn't allow it.

ShanayaS · ‎06-11-2024

Hey, I'm still a newbie in Snow, so could you please let me know how to update the author for a single article? I can't really understand it from the article you've tagged. Thanks in advance!

Daniel Caza · ‎05-22-2025

Hi, does this only work with knowledge articles that are in draft? As an admin, I did not have success updating bulk articles that were already published.