How to configure the 'SC Category Page' Widget?

lisawhimperley
Tera Expert

‎11-14-2018 02:29 AM

Hi, 

I am trying to configure the 'SC Category Page' Widget, at the moment the widget is showing nothing. Could I please have instructions of how to show a certain request category using this widget please?

Thanks, Lisa

find_real_file.png

 

 https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/sc-category-page-widget.html - does not give me the information I need as I do not know what to type into the 'Click event name' field or whether that is the correct thing to do...

Labels:
Preview file
6 KB
0 Helpfuls
  • 2,124 Views
4 REPLIES 4

Shambhu5
Kilo Guru

‎11-14-2018 02:48 AM

Hi Lisa,

Do you have Catalog Categories and Items in that Catalog Categories? If not, then it is not going to display anything.

Thanks

0 Helpfuls

lisawhimperley
Tera Expert
In response to Shambhu5

‎11-14-2018 03:08 AM

Yes I do, the widget seems to be working on another page but not the page I want it on. 

 

I have the category : Customer Request Services

Items: I have about ten items. 

 

Any idea on how I can get these to show?

 

Thanks, 

Lisa

0 Helpfuls

Jeff Currier
ServiceNow Employee
ServiceNow Employee
In response to lisawhimperley

‎11-14-2018 05:13 AM

Lisa,

Have you see this info on Hi?  Is this how your page is configured?

0 Helpfuls

VigneshMC
Mega Sage

‎11-14-2018 06:10 AM

Have you added catalog that has to be used in portal configuration ?

Thanks

0 Helpfuls