How to configure the Sender Email Address in Flow Designer - Send mail

[chandrashobana]

How to define the Sender Email address(from ) for any kind of outbound notification through flow designer. 

In the legacy notification, we have the option to define the FROM address, but in the flow designer (Send Email) , we do not have such option, we have only TO and CC. 

How to define the Sender Email specifically for all the flows triggers from Flow designer

[Maik Skoddow]

Hi @chandrashobana ,

my recommendation is to use the action "Send Notification" (see https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/flow-designer/referenc...). It references a common Outbound Notification. In that way you have the full control over all fields.

However, the most important advantage is that you don't have to customize and publish the flow every time you want to change something in the email properties or layout.

Kind regards
Maik

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[chandrashobana]

Hello,

But how can we pass the run time value (data pill) in the Send Notification action if we use that action in the flow.

[Maik Skoddow]

Hi @chandrashobana ,

you can access all values of the configured table and implement Mail Scripts to build some special content blocks.

If you mean any runtime values from your flow, it is probably not possible to access them in the Outbound Notification.

Kind regards
Maik

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[chandrashobana]

Yes , run time values I need to use in the body of the mail. That's the reason i configured the Send Mail part . Is there any other way to define send Email address