How to configure the Sender Email Address in Flow Designer - Send mail

[chandrashobana]

How to define the Sender Email address(from ) for any kind of outbound notification through flow designer. 

In the legacy notification, we have the option to define the FROM address, but in the flow designer (Send Email) , we do not have such option, we have only TO and CC. 

How to define the Sender Email specifically for all the flows triggers from Flow designer

[Maik Skoddow]

Hi @chandrashobana ,

I'm afraid there is no perfect way.

Please consider the following: When you use 'Send Email' you are not using the notification system. You are bypassing the notification system and directly creating an email in the email table according to your business needs. A natural consequence then is that a recipient cannot control whether they want to receive your 'Send Email'-originated email via their Notification Preferences. You also don't have access to features implemented in the notification system itself.

As a workaround you can create an event (see https://community.servicenow.com/community?id=community_article&sys_id=3450a52fdbcf2740afc902d5ca961...) and hand over your prebuilt email body as parm1. And then you have a usual outbound notification listening to the event created before at Flow.

Kind regards
Maik

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[aravindhgow]

How can I send an email from Flow Designer using the To, CC, and BCC recipients of the incoming email while also specifying a custom From address?

I am using the Send Email action, but it does not provide a From field. I need something like:

From: support@example.com
To: incoming email To
CC: incoming email CC
BCC: incoming email BCC

Is this possible with Send Email or Send Notification? If not, what is the recommended approach?

[Bimschleger]

Maik has the correct approach. 

To add some detail:

• Pre-Quebec: You can use the "Send Notification" Action Step within Action Designer.
• Quebec+: You can use the Action Step and the "Send Notification" Action in Flow Designer.