How to create a Service Catalog without triggering OOB notifications associated to it?

Philippe Casidy
Tera Guru

‎12-20-2023 10:13 PM

 

Hello happy community!

 

We provide services to users through service catalogs.

When a customer requests something, an sc_request or a record is created according to the catalogue item being a sc_cat_item or sc_cat_item_producer.

 

When the request is submitted, I need two approval requests to be sent, for two different persons to approve.

With an sc_cat_item I have both notifications that an SC request has been created and approval requests. I just want the approvals.

 

With an sc_cat_item_producer, I get the record created before it is approved. I want approvers to approve before.

 

Any thoughts about how to get only approval requests sent, so that the record is created on approval and without doing customizations?

 

Thanks
Philippe 

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2 REPLIES 2

AnveshKumar M
Tera Sage
Tera Sage

‎12-20-2023 10:18 PM

Hi @Philippe Casidy 

The way I can see is adding a Condition to OOTB notifications like, catalog is not your new catalog.

 

Please mark my answer helpful and accept as a solution if it helped 👍✅

Thanks,
Anvesh
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Danish Bhairag2
Tera Sage
Tera Sage

‎12-20-2023 10:25 PM

Hi @Philippe Casidy ,

 

I agree with Anvesh, U need to modify the OOTB notifcations which are being sent. Add the conditions that the Item is not your Item.

 

Thanks,

Danish

 

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