How to create parent child relationship in service catalog

[Stella5]

E.g RITM10078 is a parent ticket

RITM0089,RITM0097 is a child ticket .

How these ticket will be dependant .

[Gurpreet07]

Hi Stela,

When you are creating child items , simply assign parent to it.

var grRItm = new GlideRecord('sc_req_item');

grRItm.initialize();

grRItm.parent = 'sys_id_of_parent' ,

...

.;

grRItm.insert();

[Stella5]

Hey ,

i have created one field parent request item ,but not able to select the RITM No.

Its showing list

[Gurpreet07]

If the child RITMs been created automatically by workflow .. then you could update the existing child RITM and assigning parent to them.

[Gurpreet07]

No need to create a custom field. just make assignment like child.parent = 'sys_id_of_parent' and then include Related list of parent RITM.

Configure related list of RITM and include     Requested Item -> Parent

[Stella5]

Hi Gurpreet ,

I have created one reference field parent request item and when selecting any RITM , i am not able to select it .