How to display SLA on service portal ( incident)

[skkkk]

I want to publish "planned_end_time" on   service portal incident.

[skkkk]

how can we pass the   dynamic incident number ?

[Nithin12]

var gr = $sp.getRecord();

data.sys_id = gr.getUniqueValue();

use this in Server side code

[Gaurav Bajaj]

Please Make below changes in the widget and you will see the result.

Server-side

var breachTime='';
var grSLA= new GlideRecord('task_sla');
grSLA.addQuery('task',gr.getUniqueValue());
grSLA.setLimit(1);
grSLA.query();
while(grSLA.next()){

breachTime=grSLA.getDisplayValue('planned_end_time');


}


data.plannedTime=breachTime;

HTML :

 <div class="col-md-6 col-sm-12 col-xs-6 m-b break-word">
                   <label class="m-n">Planned End Time</label>
                       <div>{{data.plannedTime}}</div>
               </div>   

Please mark correct/helpful based on the impact of the response.

Thanks

Gaurav

[skkkk]

Gaurav,

Issue got fixed . Thanks for your quick help .

[Gaurav Bajaj]

Hi Hima,

Please mark the response correct

Thanks

Gaurav