In the ticket page of RITM on Portal, there is no way to get back to the parent Request.
How should I edit the Breadcrumbs Widget so as to get 'Request' breadcrumb in between Home and Ticket Form on the page id- ticket to get back to RITM's parent Request only for RITM tickets on Service Portal.
@Robert Fedoruk @Göran Lundqvist @Michael Ritchie @Ankur Bawiskar @Anurag Tripathi @Ali @Shishir Srivastava @Harshvardhan ..Please help me as i have to deliver this work on priority.
Please clone Ticket Fields widget and update the following snippets of code
Server Script
Add the below server code after the lines
data.table = input.table || $sp.getParameter("table");
data.sys_id = input.sys_id || $sp.getParameter("sys_id");
if(data.table == 'sc_req_item'){
data.request = {
name: 'Request',
url: '?id=sc_request&table=sc_request&sys_id='+gr.request.toString()
}
}
Client controller
var bc = [];
if ($scope.data.request)
bc[bc.length] = {label: $scope.data.request.name, url: $scope.data.request.url};
bc[bc.length] = {label:'Ticket Form', url: '#'};
$rootScope.$broadcast('sp.update.breadcrumbs', bc);
spUtil.setSearchPage('sc');
Also update the widget field widget instance with cloned widget
