How to get the System Administrator Account while signing up for new instance in the Quebec release

Bilal Mujahid · ‎06-21-2021

Hi Community,

I am new to the ServiceNow Platform and to learn the overall system and especially the CMDB Platform. I am following a Linkedin course on ServiceNow basic administration. The course instructor has developed the New York release course and I have checked the New York release is not supported right now.

My main question is that I did not get the system administrator account when I signed up, rather than a normal user account. I just want to follow the course content step by step. Could the community experts kindly help me with how to get the system administrator account?

I am also unable to create new users on this instance??

Akshay Bhaskar · ‎06-21-2021

Hi Bilal. I've found a way out for this.

Steps to help you :

1. Log in to the developer site - Login
2. On the rightmost corner of the screen below the header - you will be able to see a dropdown with your profile settings. Click on the dropdown.

3. Under Instance Actions > Change User Role > Admin > Click on button - Change User Role

4. Close this window and in the dropdown again - please click on Start Building

This will re-initiate the login and will have changed your user profile to Administrator rather than creator user. I'm confident that this will solve your query.

Hope this helps you.

View solution in original post

Akshay Bhaskar · ‎06-24-2021

I'm glad it helped you, Bilal. Happy Learning!

shivvvv · ‎11-14-2024

Thankyou Akshay it was very helpful been struggling since an hour but you made it easy thankyou so much.

MamataA · ‎01-24-2025

Hi Akshay,
After following the same steps I can see the role as system administrator but not the service management page like Bilal shared the screenshot above. I have attached the screenshot also I am doing the same linkedIn course but stuck at this page only. Please help

Simon Hendery · ‎01-24-2025

Hi @MamataA

It may be a browser cache issue. Try clearing the cache and going through all the steps again as per Akshay's solution.

Dr Atul G- LNG · ‎01-24-2025

Hi @MamataA

The reason is now SN instance come with Next Experience and what you see earlier was UI 16. So dont worry , you are good to move forward.

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Dr. Atul G. - Learn N Grow Together
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