How to map multiple fields from a Service Catalog (Record Producer)to a single field
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03-26-2018 11:42 PM
Hi All,
I have configured a record producer with around 120+ variables. And only few fields are mandatory which are mapping directly to the incident.
There are few Yes/No variables, and if the user selects Yes, there will be many multiple fields showing up.
So my requirement is that I want to capture all the information entered in the catalog form into a single field in the incident.
Can anyone tell me how I can achieve this,
A part of the form is given below
Thanks
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Service Catalog
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Service Portal
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03-27-2018 12:01 AM
Hi,
You can write as following:
current.short_description=producer.sideA + producer.sideB +...
Thanks,
Prateek
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03-27-2018 12:20 AM
HI,
As Prateek mentioned, you need to club all the fields and paste it into summary or description fields based on if they have a valid value or not.
Thanks
Gaurav
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03-27-2018 12:58 AM
Hi Gaurav/Prateek,
I have some 10+ fields with Yes/No type. So for every variable with selection as 'Yes', there will be different fields showing up.
I am trying to bring all these into a single field. What ever is entered by the user needs to collected and put into a single field.
I mean, the entire details entered on the form needs to be captured into a single field:
I am not sure if we need to use any UI macro or UI page for this
Pls help.