How to map multiple fields from a Service Catalog (Record Producer)to a single field

jini
Kilo Contributor

Hi All,

 I have configured a record producer with around 120+ variables. And only few fields are mandatory which are mapping directly to the incident. 

There are few Yes/No variables, and if the user selects Yes, there will be many multiple fields showing up. 

So my requirement is that I want to capture all the information entered in the catalog form into a single field in the incident. 

Can anyone tell me how I can achieve this, 

 

A part of the form is given below

find_real_file.png

Thanks

 

 

3 REPLIES 3

Prateek Gupta3
Mega Guru

Hi,

 

You can write as following:

current.short_description=producer.sideA + producer.sideB +...

 

Thanks,

Prateek

Gaurav Bajaj
Kilo Sage

HI, 

 

As Prateek mentioned, you need to club all the fields and paste it into summary or description fields based on if they have a valid value or not.

 

Thanks

Gaurav

jini
Kilo Contributor

Hi Gaurav/Prateek,

I have some 10+ fields with Yes/No type.  So for every variable with selection as 'Yes',  there will be different fields showing up. 

I am trying to bring all these into a single field. What ever is entered by the user needs to collected and put into a single field. 

I mean, the entire details entered on the form needs to be captured into a single field:

I am not sure if we need to use any UI macro or UI page for this

Pls help.