how to map reference field in record producer to incident reference field

[Nitesh Chandana]

Hello,

I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference.

current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id     is not working

Can anyone correct/modify it please

Thanks,

Nitesh

[Nitesh Chandana]

I mapped, but record is updating///

[madanm7786]

What do you mean by record is updating ? Can you please eloberate ?

[Harsh Vardhan]

Can you please elaborate your requirement?

if you will map the variable with the field. it will show the same value that you have selected on record producer form.

Thanks,

Harshvardhan

[Nitesh Chandana]

I mean to say record is not updating even though i mapped variable and field.

can u guys have any alternative?

[Harsh Vardhan]

have you selected the right table in reference field?

on variable and form field should be same table name. i mean to say both are reference field and that is referencing to some table. so please check.