how to map reference field in record producer to incident reference field

[Nitesh Chandana]

Hello,

I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference.

current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id     is not working

Can anyone correct/modify it please

Thanks,

Nitesh

[Nitesh Chandana]

Yes, both are referencing to sys_user table. but no use..

[madanm7786]

In the record producer script try below code,

current.caller_id = gs.getUserID();

[Nitesh Chandana]

Ya, i tried this one, its working fine as updating logged in user to caller field. but if i entered any other user name. its not updating to caller field

[madanm7786]

Hi Nitesh,

In our instance we have user below code, and it was working fine with out any issue.

current.caller_id = producer.caller; //caller is the variable name in our instance. Please replay with your variable name.

[Nitesh Chandana]

As i used variable named "name" i written as "current.caller_id = producer.name;" but still no use