how to map reference field in record producer to incident reference field

[Nitesh Chandana]

Hello,

I need to map to reference field (name) mapped to caller_id(caller) in incident form also reference.

current.caller_id=producer.caller_id and current.caller_id.sys_id=producer.caller_id     is not working

Can anyone correct/modify it please

Thanks,

Nitesh

[madanm7786]

you need to use the Name field value not the Question field value.

In your case,

Question: Name

Name: caller_id

so you need to use

current.caller_id = producer.caller_id;

[Harsh Vardhan]

i tried in my instance and it is working.

Thanks,

Harshvardhan

[Troya1]

I'm using scripting because my variable is in a variable set.